Along with other accreditation bodies in the National Registration and Accreditation Scheme, APAC is now subject to oversight by the National Health Practitioner Ombudsman (NHPO).
This means our stakeholders have access to an independent process for managing complaints about APAC’s work and our handling of private information.
APAC CEO Michael Carpenter said: “We are confident that our work is of a high standard and that we treat stakeholders’ private information safely and appropriately.
“But, of course, there may be times when someone disagrees so we welcome this impartial option for stakeholders who wish to lodge a complaint.”
Anyone can contact the NHPO. Its services are free.
It will thoroughly consider all the information provided to it without taking sides.
If the evidence justifies it, the NHPO will make suggestions or recommendations for improvement to address identified systemic issues.
But it cannot force APAC to change its decision or order that compensation be paid.
Read more about the NHPO’s Service Charter.